Associate Network Operations Technician

Summary

Network operations roles at this level are accountable for operating high volume print equipment and engraving equipment. Employees participate in training to gain knowledge of procedure, processes, and computer equipment/peripherals. Employees communicate with customers by phone and e-mail while tracking and monitoring systems to ensure continuous operation of information technology systems and services.

Knowledge, Skills, and Abilities

• Knowledge of and the ability to demonstrate successful use of computer equipment and associated software/databases in the performance of duties.
• Knowledge of and the ability to demonstrate understanding of all assigned areas of network operations, as well as the laws, principles, and practices as they are related to implementation within the agency.
• Knowledge of and the ability to demonstrate understanding of the agency's policies, procedures, rules, and regulations in the performance of duties.
• Possess and demonstrate successful communication skills in English via all modes of communication.
• Possess and demonstrate successful management and prioritization of work within predetermined deadlines and stressful/adverse situations.
• Possess and demonstrate the ability to successfully work as a team member and positively interact with a variety of people, as well as work hours as assigned.
• Ability to demonstrate successful performance in the research, gathering, correlating, and analyzing of facts to develop reports, charts, recommendations, and/or solutions in the performance of duties.
• Ability to demonstrate successful performance and adherence to the rules of conduct for Patrol employees in accordance with General Order 26-02, as well as all other applicable agency policy and procedures.
• Ability to demonstrate successful performance and adherence to policy and procedure in the care and maintenance of restricted and confidential information in the performance of duties.
• Ability to work with material that may be of a sexual nature relating to criminal activity (e.g., written material, photographs, and/or verbal language, etc.)

Minimum Requirements

The following represents the minimum qualifications used to accept applicants, provided that equivalent substitution will be permitted in case of deficiencies in either experience or education.):

• High school diploma or equivalent.
• Must be a United States Citizen, or a legal resident of a country participating in the Visa Waiver Program (VWP).

Necessary Special Requirements

• Documented successful completion of at least 26 hours of professional skill development and leadership training each calendar year.
• working hours are subject to change at the discretion of the commanding authority.

Position Information

Pay grade:

16

FLSA Status:

Non-Exempt

Work Schedule:

An employee in this position works an eight-hour shift as directed; however,

Effective:

02/01/2025 Reviewed: 02/01/2025 Revised: --