2019 Courses of Instruction


  • April 25, 2019
  • November 27, 2019

Prerequisite: Students must be employed to perform public safety communications telecommunicator (dispatcher/call taker/supervisory) duties by a public safety agency.

Course Description: The Missouri Professional Training Partnership is pleased to partner with Niagara University, the Missouri Developmental Disabilities Council, and the MSHP Law Enforcement Academy. The program is designed for 9-1-1 telecommunicators and other dispatch personnel in the State of Missouri.  Disability Awareness Training helps to both sensitize and educate on how to effectively identify, address, and respond to various disabilities that 911 professionals may encounter in the line of duty.  The National Emergency Numbers Association (NENA) recognizes this program as the only comprehensive disability awareness training program for emergency telecommunicators.

Why do Public Safety Communications professionals need this training?

Incidence of encounters involving individuals with disabilities can be more challenging relative to emergency response. Awareness of barriers to these individukals is critical to provide the most effective emergency services.

Communications professional may not recognize individuals with speech impairments or other communications challenges which could mistakenly lead to categorizing them as intoxicated or as displaying mental disorder even further complicating response.

Educated telecommunicators can initiate a proper response and fully inform field responders so they may provide critical services much more effectively.

Cost: Free for professionals providing services in Missouri:

  • $6.00 per meal

Continuing Education Hours:

  • 4 hours of Legal Studies
  • 2 hours of Interpersonal Perspectives
  • 1 hour of Technical Aspects
  • 1 hour of Skills Development

Mineral Area College Credit:

  • None
  • For general questions and additional course information, contact Roger Martin, Missouri State Highway Patrol, Communications Division 573-526-1212 or roger.martin@mshp.dps.mo.gov
For enrollment:
  • Jeanette Ford
  • 573-751-3626 or jeanette.ford@mshp.dps.mo.gov

Application For Training